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Your 99so account connects directly to Rocket, Upay and Bank Transfer — the three payment routes we have configured for Bangladesh. Open the cashier from your account dashboard to see the deposit and withdrawal options available in your region, subject to local law and eligible regions.
Adding money to your 99so balance starts at the cashier section inside your account. We have set up Rocket as the primary deposit route because it is the wallet most of our Bangladesh account holders already use on their phones. Upay is there as a clear second option, and Bank Transfer covers you if you prefer a direct route from your bank account. Each method shows its own field set once you select it — follow the fields and limits displayed on screen exactly.
Log in to your 99so account and navigate to the cashier section from the main account menu.
Select Rocket, Upay or Bank Transfer. The form fields for that specific method appear immediately below your selection.
Type the deposit amount within the range shown on screen. Confirm the details before submitting — amounts cannot be reversed mid-transfer.
Once the wallet or bank confirms the transfer, your 99so account balance reflects the deposit. Check the transaction history tab if it does not appear right away.
Withdrawals follow a parallel path to deposits — same cashier section, different direction. We route payouts through the same three methods: Rocket, Upay and Bank Transfer. One important point: the wallet or bank account you withdraw to should match what you used to deposit. This is a standard ownership check, not an extra hurdle. Open the withdrawal tab, pick your method and enter the amount within the limits shown.
Inside the cashier, switch to the withdrawal tab. Your available balance and current method options are displayed at the top.
Choose Rocket, Upay or Bank Transfer. Enter the wallet number or bank details exactly as registered — mismatches delay the payout.
Type the amount within the on-screen limit range. Review the summary screen, then confirm. A reference number appears once the request is submitted.
Your withdrawal request status updates in the account history section. Keep the reference number until the funds arrive in your wallet or bank.
Before your first withdrawal processes, your 99so account may display a verification prompt in the cashier or account settings area. We surface only the fields and document requests that apply to your account at that point — there is no fixed universal list we can publish here because requirements depend on your account activity and the information already on file.
The verification prompt appears inside the cashier or account settings — not by email alone. Check both places if a transaction is held for review.
Submit only what the account area asks for. Do not volunteer extra documents or share account details outside the secure account interface.
The name on your Rocket, Upay or bank account should match your 99so account details. A mismatch is the most common reason a check stalls.
If a prompt does not resolve after you complete the fields shown, reach out through the published support route inside your account for direct help.
We have configured three payment routes for Bangladesh account holders on 99so. Rocket is the primary route and sits at the top of the cashier. Upay is the second wallet option — useful if Rocket is unavailable or if you prefer to keep transactions through a separate wallet. Bank Transfer is there for direct bank-to-account moves when you want to bypass mobile wallets entirely. Each route has its own field set, and the cashier shows the current limits per method at the time you transact.
Primary wallet route. Select Rocket in the cashier, enter your registered mobile number and follow the on-screen confirmation steps.
Alternative wallet option. Use Upay when you prefer a separate wallet route or as a backup if your primary method is unavailable.
Direct bank-to-account route. Enter your bank account details as shown in the cashier — suitable for larger amounts outside mobile wallet limits.
Every deposit and withdrawal on 99so generates a reference entry in your account transaction history. If your Rocket or Upay app shows a completed transfer but your 99so balance has not updated, the first step is to compare the reference numbers on both sides. The cashier history tab and your wallet statement should carry the same transaction ID or at least the same timestamp and amount. Keep screenshots or reference numbers from both ends until a transaction fully settles.
Every cashier action produces a reference number. Copy it from the confirmation screen immediately — it is your primary proof if a query arises later with support.
The history tab shows status labels such as pending, processing or completed. A pending status means the transaction is still moving between the wallet and your account balance.
Your full transaction log lives under the history tab in the cashier section. Filter by date or method to find a specific deposit or withdrawal entry quickly.
Save your Rocket, Upay or bank confirmation screen alongside the 99so reference number until the transaction clears. Both pieces of evidence are needed if you raise a dispute through support.
Account security on 99so is layered around the actions that matter most: logging in, confirming a transaction and contacting support. We keep these controls visible inside your account rather than in background systems you cannot see. If something looks wrong — an unrecognised transaction, an unexpected prompt or an account message you did not request — the published support route inside your account is the fastest resolution path. Do not share your account credentials or wallet PIN with anyone, including people claiming to represent us outside the official support channel.
Always access your account through 99so. Bookmark the address directly and avoid links in messages you did not request. Phishing copies of gambling sites are common in Bangladesh.
Your account details should match the name on your registered wallet or bank account. Any mismatch triggers a hold — resolve it through the in-account verification prompt, not through a third party.
We process payouts only to the wallet or bank account registered under your own name. This protects your funds from being redirected and keeps your transaction record clean.
All account and payment queries go through the support route shown inside your logged-in account area. That channel is the one we monitor — outside contacts cannot access your account records.
These are the questions we hear most often about depositing, withdrawing and managing payment details on 99so. If your question is not here, the support route inside your account can help with account-specific situations.
Rocket is the primary configured route and the one most Bangladesh account holders use first. If Rocket is unavailable on your device, Upay and Bank Transfer are both available in the cashier as alternatives. Check the cashier screen for what is active on your account.
Compare the reference number from your Rocket app with the entry in your 99so account history tab. If the status shows pending, the transfer is still processing on the wallet side. Raise it through the in-account support route with both reference numbers if it stays pending.
We route withdrawals back to the same wallet or bank account used for the deposit. This is a standard ownership check. If you need to update your registered payment details, do that inside the account settings before submitting a withdrawal request.
The minimum deposit amount for each method, including Upay, is displayed on the cashier screen at the time you transact. We do not publish a fixed figure here because it can change — always check the live limit shown before you confirm the amount.
Processing time depends on both the 99so side and the receiving wallet or bank. Check your account history tab first to confirm the status. If the request has not moved after the period shown in the cashier, contact support through the published in-account route with your withdrawal reference number.
Yes — Bank Transfer is configured for both directions in the cashier. Enter your bank account details exactly as they appear on your bank records. Availability depends on your account status and eligible region, so confirm the option is visible in your own cashier screen before initiating.