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This page sets out the legal framework that governs your use of 99so. Access to our platform, including account registration, payment transactions via Rocket, Upay or Bank Transfer, and all site content, is subject to your local law and eligible regions.
Our legal policy exists to define the relationship between 99so and anyone who opens an account or uses this platform. It covers how we collect and process account data, how transactions through Rocket, Upay and Bank Transfer are handled, and what rights you hold as an account holder. Nothing in this policy creates a binding legal entitlement beyond what is permitted under applicable local law. Where your access depends on local regulations or regional eligibility, those conditions take precedence over any platform-level statement. We do not make claims about licences, jurisdictions or legal status that we have not verified and published. If a part of this policy conflicts with the law of your region, the applicable law governs. You are responsible for confirming that your use of 99so is permitted where you are located. Our account terms, payment conditions and content availability may change from time to time; the version published on this page at the time of your visit is the operative version. We recommend reviewing this page when you return after a period of inactivity.
Our legal policy does not cover every interaction equally. Some areas fall clearly within its scope; others involve third-party services or local legal frameworks that operate independently. Understanding this boundary helps you direct questions to the right place and avoid confusion about what we can and cannot address directly.
Your account registration, login activity and profile data fall within this policy. If you need to review or update stored details, the account settings area is where those steps are shown. Eligibility to hold an account depends on your local law and the regions we support.
Payments made through Rocket, Upay or Bank Transfer are governed by the transaction terms visible at the point of payment. This policy covers how we record and store that activity on our side. The payment provider's own terms apply separately to the transfer itself.
Games, promotional notices, published odds and all text displayed on 99so are covered by our content policy. We control what appears here; game mechanics and studio content are supplied by our partnered studios and remain the intellectual property of those studios.
Links, embedded tools or services operated by parties outside 99so are not covered by this policy. We do not control those external terms. If you follow a link away from our platform, the destination's own legal terms apply from that point forward.
You hold specific rights over the data and records associated with your 99so account. These rights are practical and actionable: you can review what we hold, ask us to correct inaccuracies and raise questions about how your information is used. The account settings area shows the details currently attached to your profile — name, contact method and linked payment method such as Rocket or Bank Transfer. If something there is wrong, you can update it directly or contact our support team to request a correction. For broader questions about how your data is handled or retained, our support channel is the right route. Where local law grants you additional rights beyond what this policy describes, those rights are not reduced by anything we have written here. We aim to acknowledge your request and respond through the same channel you used to reach us.
Open the account settings area to see the data currently stored against your profile, including your registered contact and linked payment method.
Update your name, contact information or payment method directly in account settings, or contact support to request a correction we need to make on our side.
If any part of this legal policy is unclear or you believe it has been applied incorrectly to your account, contact us through the support route published on this site.
For issues that cannot be resolved through account settings alone — such as a disputed transaction record or a data handling concern — our support team handles those requests directly.
If you have a question specifically about our legal terms, your account rights or how this policy applies to a transaction, the routes below are the ones to use. We handle policy questions through the same channels as account support — there is no separate legal desk. Be as specific as you can when you write to us: include your account reference and the section of this policy you are asking about.
The live chat icon on our site connects you directly with our support team. Use this route for urgent policy questions tied to an active transaction or account access issue.
Write to our published support email address for detailed policy questions, correction requests or data handling enquiries. Include your account reference and a clear description of your question.
The help section inside your signed-in account area covers common policy questions, transaction records and correction steps. Check there first — many questions are answered without needing to contact us directly.
Our approach to your data is built around keeping it accurate, limited to what is needed and accessible to you when you ask. We collect account data at registration and during payment activity — for example, when you link Rocket or Upay to your wallet. We do not share that data with third parties except where the transaction itself requires it, such as routing a Bank Transfer. Cookies on our site manage session state and navigation; you can manage cookie preferences through your browser settings. We retain account records for as long as your account is active and for a period after closure as required by applicable policy standards.
We use cookies to maintain your session and remember account preferences. Manage or clear these through your browser settings at any time; some site functions may be affected if cookies are disabled.
Your account is protected by the login credentials you set at registration. Keep your password private and do not share your account access with others. Contact support immediately if you suspect unauthorised access.
We keep account and transaction records for as long as your account remains open and for a standard period after closure. You can ask us what we hold by contacting support through the published email route.
When this policy changes, the updated version is published on this page. We do not always send individual notifications, so we recommend checking back if you have been inactive for a while.
These are the questions we receive most often about how our legal policy works, what rights you hold and how to act on them. If your question is not answered here, contact us through the support routes listed on this page.
Access to 99so and the applicability of this policy depend on your local law and eligible regions. We do not make legal certainty claims about any specific country. Check whether your use is permitted under the laws that apply where you are located before registering an account.
Yes. Open the account settings area while signed in to review the details currently stored against your profile. For a more complete picture of what we hold, contact our support team by email and include your account reference in the message.
Many details — contact information, linked payment method such as Rocket or Bank Transfer — can be updated directly in account settings. If the change requires action on our side, contact support through live chat or the published email address with your account reference and the correction you need.
We retain account and transaction records for a standard period after closure as required under our data handling policy. After that period, records are deleted or anonymised. Contact support to ask specifically what we hold and when it is scheduled for removal.
Our policy covers how we record and store payment activity on our side. The payment provider — Rocket, Upay or your bank for Bank Transfer — operates under its own separate terms. A dispute with the payment provider itself needs to be raised directly with them.
Contact us through live chat or our support email. Be specific: include your account reference, the transaction or event in question, and which part of this policy you believe was not applied correctly. We will respond through the same channel you used.