99so Privacy Policy: How We Handle Your Information
At 99so, we handle the personal information you share with us — including account details and transaction records tied to payment routes like Rocket, Upay and Bank Transfer — with care and a clear purpose. This policy explains what we collect, why we collect it, and the choices available to you. Access and eligibility depend on your local law and eligible regions.
Account data explained
Rocket, Upay, Bank Transfer context
Your access rights
Contact route published
POLICY FOUNDATIONS
What This Privacy Policy Covers and Why It Exists
When you open an account with 99so, we collect the information needed to verify your identity, process your transactions and keep your account secure. This includes your name, contact details, and the payment method identifiers associated with your chosen route — whether that is Rocket, Upay or Bank Transfer. We also collect technical data from your device and browser session, such as IP address and session timestamps, to support account security and detect irregular activity. We do not sell your personal information to third parties. Data shared with payment processors is limited strictly to what is required to complete a transaction you have initiated. We retain records for the period required under applicable rules, after which data is either deleted or anonymised. This policy applies to all accounts registered through 99so. Where our platform connects to third-party services — such as external payment gateways processing your Rocket or Bank Transfer transaction — those services operate under their own privacy terms. We recommend reviewing those terms separately. Your continued use of the account is taken as acknowledgement that you have read this policy. Any changes to it will be posted at this address. Access to our platform depends on your local law and eligible regions.
Rocket
Transaction identifiers tied to Rocket payments are shared only with the processing gateway and only to complete a transaction you have started. No Rocket account credentials are stored on our servers.
Upay
When you use Upay as your payment route, the reference data passed to the processor is limited to what is necessary to reconcile the transaction in your account. We do not retain full wallet credentials.
Bank Transfer
Bank Transfer details you submit are used solely to process the deposit or withdrawal request in your account. These records are kept in line with applicable retention requirements and then removed from active systems.
POLICY SCOPE MAPPED
Where This Policy Applies and What It Does Not Cover
Not every interaction on or around 99so falls under this policy in the same way. Some areas are fully within our control; others involve third-party services with their own rules. Understanding the boundary helps you know who to contact for a specific concern and what rights you hold in each area.
Account Access
Creating, logging into and managing your 99so account is fully within scope. All data you submit during registration, identity steps and account settings changes is handled under this policy.
Transactions
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer involve external payment gateways. We pass only the minimum data needed. The gateway's own privacy terms govern how they handle that data on their side.
Site Content
Browsing game categories, reading lobby pages and navigating the site generates session and device data we collect under this policy. We use this to maintain service quality and account security, not for advertising profiling.
Third-Party Services
Links or integrations pointing to services outside 99so — including game studio pages or external support tools — are not covered here. Each external service runs under its own privacy framework, which you should check directly.
ACTIONS YOU CAN TAKE
Practical Steps to Manage Your Personal Data
You have real, actionable choices under this policy. First, you can review the personal data held in your account at any time by opening the account settings page and checking the profile and transaction sections — the information shown there reflects what we hold on record for you. If any detail is incorrect, you can submit a correction request through our published support route and we will update the record after verifying your identity. If you have a question about how a specific piece of data is used — for example, why a transaction reference linked to your Rocket payment was logged — you can raise that directly with our support team using the contact path listed in the support section of this page. For requests to delete account data, the process begins with contacting support; eligibility for deletion depends on whether active obligations such as pending transactions or retention requirements apply at the time of your request.
Review Your Records
Open account settings and check the profile and transaction history sections. What you see there is the data we hold. If something looks wrong, note the specific field before contacting support.
Correct Account Details
Submit a correction request through the support contact path. We will verify your identity before making changes. Updates to payment-linked details such as your Rocket reference may require additional verification steps shown in your account.
Raise a Data Question
If you are unsure why a specific data point was collected or how it is used, send your question to our support team with your account reference. We will respond with a clear, specific answer about that item.
Request Data Removal
Deletion requests are reviewed case by case. Open a support ticket and state your request clearly. Where no active retention obligation applies — such as an open transaction or a legal hold — we will action the removal and confirm in writing.
CONTACT THIS POLICY
How to Reach Us About This Privacy Policy
If you have a question, correction request or data concern that is not answered here, use one of the contact routes below. Please include your account reference in any message so we can locate your record without asking for it again.
Support Page
Open the Help or Contact section from your account menu. Fill in the subject field with a reference to your privacy query — this routes your message to the right team and speeds up the response.
Account Message
If you are already logged in, use the in-account message tool to send your query with your account reference automatically attached. This is the most direct path for correction and data questions.
Email Contact
An email address for privacy and account queries is published in the site footer and the Help section. Use this route for written deletion requests or for any matter where you need a documented record of the exchange.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security at 99so
Our data practices are built around what is necessary to run your account reliably and securely. We do not collect data we do not use, and we do not hold it longer than required. The sections below outline the key areas — cookies, account security, retention and who oversees this policy.
Cookies and Session Data
We use session cookies to keep your account logged in and functional cookies to remember your display preferences. Analytical cookies help us identify broken account flows. You can adjust cookie permissions in your browser settings; note that disabling functional cookies may affect account navigation.
Account Security Measures
Account credentials are stored in encrypted form. Session tokens expire after a period of inactivity. If we detect an unusual login pattern on your account, access may be paused pending verification — you will see the relevant prompt in your account view.
Retention and Removal
We keep your account data for as long as your account is active or as required by applicable rules. When an account is closed and no retention obligation remains, personal data moves to a deletion queue. Transaction records tied to Rocket, Upay or Bank Transfer follow the applicable financial record retention period.
Policy Oversight
Questions about this policy, requests to review our data practices and written complaints are all handled through the support contact paths listed on this page. We do not publish a named officer title here; direct your query to support and it will be routed to the appropriate team.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
These questions cover the privacy topics we hear most often. If your question is not listed here, use the contact routes in the support section above.
What personal information does 99so collect when I open an account?
We collect the details you enter during registration — name, contact information and identity verification data. We also record session and device data from your browser. Payment identifiers linked to your Rocket, Upay or Bank Transfer transactions are collected only as needed to process those transactions.
Does 99so share my data with third parties?
We share data only where necessary. Payment processors receive the minimum required to complete a transaction you have started. We do not sell personal data. Third-party game content providers on the platform operate under their own terms; check those separately if relevant to your query.
How can I see what data 99so holds about me?
Log in and open your account settings. The profile and transaction history sections display the data we hold on your account. If you believe something is missing or incorrect, contact support with your account reference and the specific field you want reviewed.
Can I ask 99so to delete my account data?
Yes. Open a support ticket and state your deletion request clearly. We will review whether any active retention obligation applies — such as an open transaction or a legal hold. Where none applies, we will action the removal and confirm the outcome to you in writing.
What happens to my Rocket or Bank Transfer details after a transaction?
Payment identifiers are passed to the relevant processor to complete your transaction. We do not store full wallet credentials or bank account numbers beyond what is needed for reconciliation. Records are held for the period required under applicable financial rules, then removed from active systems.
Does this Privacy Policy apply if I access 99so from Bangladesh?
This policy applies to all accounts registered through 99so. However, access to the platform and the scope of applicable data rights depend on your local law and eligible regions. If you are unsure whether access is permitted in your location, check your local regulations before using the service.
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