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These terms govern your account with 99so, covering how you access the platform, how transactions are handled through routes like Rocket, Upay and Bank Transfer, and what responsibilities sit with you and with us. Access and eligibility depend on your local law and the eligible regions we currently serve.
By opening and using a 99so account, you confirm that you have read, understood and accepted these terms in their current published form. We may update them from time to time; when we do, the revised version takes effect from the date it is posted on this page. Continuing to use your account after a revision means you accept the updated terms. These terms exist alongside any specific rules attached to individual account features, payment routes or promotional conditions that may appear separately in your account area. Where a conflict arises, the more specific rule applies to that feature. Payment routes available to your account — including Rocket, Upay and Bank Transfer — each carry their own transaction conditions shown at the point of use. You are responsible for following those conditions, including supplying accurate wallet numbers and account details. We are not liable for delays or failures caused by incorrect information you provide. Access to 99so and the availability of specific features depends on your location and whether your region falls within the eligible areas we serve. Local law governs your right to use this platform. If access is restricted in your region, these terms do not confer any right to bypass that restriction.
Understanding the boundaries of this policy helps you know exactly what 99so is accountable for and what falls outside our control. The four areas below set out that boundary clearly.
These terms cover how you open, maintain and close your 99so account. This includes login credentials, identity verification steps shown during registration, and actions taken while signed in. Account suspension or closure for breach of these terms falls within this scope.
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer are covered by these terms for the portion we control — that is, from submission in your account area to confirmation on our side. The payment provider's own conditions govern their part of the transaction.
Game content, odds displays, promotional notices and account messages published on 99so fall within this policy. We take responsibility for content we publish directly. Game mechanics and RTP data are governed by the studio that supplies the title, where that studio exposes such information.
Links to external sites, third-party wallet providers and payment networks operate under their own terms. We do not control those platforms and accept no responsibility for how they handle your data or transactions once you leave our account environment or use their own service interface.
These terms are not just obligations — they also set out what you can do. You have the right to review the transaction history held in your account at any time by opening the history section while signed in. If a recorded transaction detail appears incorrect, you can raise a correction request through our support channel and we will check it against our records. Account profile details such as your registered contact information can be updated from the account settings area; some fields may require identity verification before changes take effect, following the steps shown on screen. Where you have a question about how a specific term applies to your situation — for example, how a Bank Transfer withdrawal is recorded or what happens if a Rocket payment is not confirmed — you can submit that question to our support team and receive a direct response. These rights exist alongside your obligations and are designed to keep your account relationship with us transparent and manageable.
Open the transaction history section in your signed-in account to see a log of deposits and withdrawals, including the payment route used — Rocket, Upay or Bank Transfer — and the status of each entry.
Head to account settings to update contact or profile information. Fields that affect payment routing may require identity verification; follow the on-screen steps shown at that point to complete the change.
If any term is unclear or you need to understand how it applies to a specific transaction or feature, contact our support team directly. We will respond with a plain-language explanation specific to your account situation.
You may request closure of your 99so account at any time through the support channel. Any pending transactions must be resolved before closure is finalised, following the process we describe when you submit the request.
If you need to raise a question about these terms, dispute a transaction record or request a change to your account details, the routes below are the ones we keep active for account and policy matters. Use the channel that fits your question type.
Open the chat widget from any page on 99so while signed in to connect with our support team about a terms or account question. This is the fastest route for transaction disputes and policy clarifications.
Send a detailed account or terms query to our published support email address. Include your registered account reference so our team can locate your records and respond with specific information rather than a general answer.
The help section inside your signed-in account contains published answers to common terms questions, including how Rocket, Upay and Bank Transfer transactions are logged and what the dispute process involves step by step.
We hold account and transaction data in line with the obligations described in our privacy policy, which sits alongside these terms. When you submit a payment through Rocket, Upay or Bank Transfer, the record of that transaction is stored in your account history and retained for the period required by our internal policy. You can view that record while your account is active.
Account and transaction records are kept for the period stated in our privacy policy. When you close your account, data retention follows the schedule described there, not an immediate deletion. You can request a summary of what we hold via the support channel.
We use cookies to keep your session active, remember your account preferences and measure how pages are used. Our cookie notice, accessible from the footer, explains what each category does and how to manage your preferences from a browser or mobile device.
Your account credentials are your responsibility. We recommend a unique password not used on any other service. If you believe your account has been accessed without your permission, contact support immediately using the live chat route — do not wait for the next login session.
When these terms change, we update the version on this page and, where the change is material, notify you via the contact method registered on your account. Continuing to use your account after that date constitutes acceptance of the revised terms.
Below are the questions we receive most often about how these terms work, what they cover and what to do when something is unclear. If your question is not here, use the support channel to get a direct answer.
No. Acceptance happens once when you open your account. If the terms change materially, we will notify you and ask for confirmation before you proceed. Day-to-day use of your signed-in account does not require a separate acceptance step unless we have issued a revision notice.
Open the relevant transaction in your account history and use the support chat or email route to raise the dispute. Include the transaction reference shown on screen. We check the record against our system and, where a discrepancy exists on our side, correct it. The payment provider's own process governs their portion of the transaction.
Access depends on your local law and whether your region falls within our eligible areas. These terms do not override local legal restrictions. If access is not permitted where you are, registering or using the account would not be consistent with these terms, and we may restrict access accordingly.
The version on this page is always the current one. We update the publication date shown at the top of the page when a revision is made. If you need a copy of a previous version for reference, contact our support team and we will provide it where records allow.
Bank Transfer transactions follow the general payment conditions in these terms, plus any additional instructions shown in your account at the point of withdrawal. Those on-screen instructions are part of the terms applicable to that transaction. Follow them carefully to avoid delays caused by mismatched account details.
Go to account settings while signed in to change most profile fields. For fields that affect payment routing — such as your registered Rocket or Upay wallet number — identity verification may be required. Follow the steps shown on screen, or contact support if the field is not editable from your account area.